Privacy Policy

1. Introduction

At api99, we understand that your privacy is paramount. As an online betting and casino platform serving Indonesian players, we collect and process personal information necessary to provide our services, comply with legal obligations, and ensure platform security. This Privacy Policy applies to all users of the api99 platform, including visitors to our website and registered account holders.

By creating an account, accessing our platform, or using any api99 services including sports betting (bandar bola), live casino, slot games, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting games), or any other gaming offerings, you consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of our services immediately.

2. Information We Collect

api99 collects several categories of personal information to operate our platform, verify your identity, process transactions, and provide customer support. The information we collect includes:

2.1 Information You Provide Directly

• Account Registration Data: Full name, date of birth, email address, mobile phone number, residential address in Indonesia, username, and password
• Identity Verification (KYC) Documents: Indonesian national identity card (Kartu Tanda Penduduk / KTP), proof of address (utility bills, bank statements), selfie photographs for facial verification
• Financial Information: Bank account details for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, or e-wallet information for OVO, DANA, GoPay, ShopeePay, and LinkAja; transaction history including deposits and withdrawals
• Communication Data: Customer support conversations via live chat, email, WhatsApp, or phone; feedback and survey responses; marketing preferences
• Gaming Activity: Bets placed on sports events (BRI Liga 1, EPL, La Liga, Champions League), casino games played, mix parlay selections, togel numbers chosen, slot game preferences, wagering history, wins and losses

2.2 Information Collected Automatically

• Device Information: IP address, device type and model, operating system, browser type and version, mobile device identifiers
• Usage Data: Pages visited, time spent on platform, click patterns, referral sources, session duration, game interactions
• Location Data: Geolocation information to verify you are physically located in Indonesia when using our services, as required by our terms of service
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform usage

2.3 Information from Third Parties

We may receive information about you from third-party service providers including payment processors, identity verification services, fraud prevention agencies, and data analytics providers. This information helps us verify your identity, prevent fraud, comply with anti-money laundering regulations, and improve our services.

3. How We Use Your Information

api99 uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Create and manage your api99 account
• Verify your identity and age (21+ requirement) in compliance with responsible gaming regulations
• Process deposits to and withdrawals from your account via Indonesian banks and e-wallets
• Enable you to place bets, play games, and participate in promotions
• Track your gaming history, betting activity, and account balance
• Provide customer support through Indonesian-speaking agents via live chat, email, and WhatsApp

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• Verify that you are a resident of Indonesia and meet eligibility criteria
• Detect and prevent fraud, money laundering, underage gambling, and other illegal activities
• Respond to legal requests from law enforcement or regulatory authorities
• Maintain records required by gaming regulations and financial authorities

3.3 Platform Security and Fraud Prevention

• Monitor for suspicious activity, bonus abuse, multiple account creation, and collusion
• Protect against unauthorized access, hacking, and security breaches
• Identify and block users attempting to use VPNs or proxies to bypass geographic restrictions
• Investigate disputes, complaints, and terms of service violations

3.4 Service Improvement and Personalization

• Analyze usage patterns to improve platform functionality, navigation, and user experience
• Recommend games and betting markets based on your preferences and playing history
• Customize content and offers relevant to Indonesian players (BRI Liga 1 coverage, local bank promotions, Rupiah bonuses)
• Conduct market research and develop new features tailored to Indonesian gaming preferences

3.5 Marketing and Communications

• Send promotional offers, bonus notifications, and special event announcements (Indonesian Independence Day, Idul Fitri, Chinese New Year promotions)
• Provide updates on new games, sports betting markets, and platform features
• Deliver responsible gaming reminders, deposit limit notifications, and self-exclusion information
• Communicate important account updates, terms changes, and service announcements

4. How We Share Your Information

api99 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

4.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals
• Identity Verification Services: Third-party KYC providers that verify your Indonesian KTP and confirm you meet age and residency requirements
• Gaming Platform Providers: Software suppliers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and others who power our live casino and slot games
• Customer Support Tools: Live chat platforms, email services, and CRM systems that enable our Indonesian-speaking support team to assist you
• Cloud Hosting and Data Storage: Secure server providers that host our platform and store data with encryption
• Analytics and Marketing Services: Tools that help us understand user behavior and deliver targeted communications

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law, in response to valid legal requests, to investigate suspected illegal activity including fraud or money laundering, or to protect the rights and safety of api99, our users, or the public.

4.3 Corporate Transactions

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy involving api99, your personal information may be transferred to successor entities. We will notify you via email and prominent platform notice if such a transaction occurs and how it affects your data.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing, such as when participating in promotional partnerships or requesting specific services.

5. Data Security

api99 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmission between your device and our servers uses SSL/TLS encryption (minimum 256-bit). Payment information and identity documents are encrypted at rest.
• Access Controls: Strict internal access policies limit employee access to personal data on a need-to-know basis. All employees undergo background checks and sign confidentiality agreements.
• Secure Infrastructure: Our servers are hosted in certified data centers with physical security, redundant systems, and regular security audits.
• Fraud Detection Systems: Automated monitoring systems detect suspicious login attempts, unusual transaction patterns, and potential account compromises.
• Regular Security Testing: We conduct penetration testing, vulnerability assessments, and security reviews to identify and address potential weaknesses.

Despite these measures, no internet transmission or electronic storage is 100% secure. You also play a role in security by choosing strong passwords, not sharing login credentials, logging out after sessions on shared devices, and promptly notifying us of any suspected security breaches.

6. Data Retention

api99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. Specific retention periods include:

• Active Accounts: Information is retained while your account remains active and for a reasonable period afterward to facilitate account reactivation if you return.
• KYC Documents: Identity verification documents are retained for at least 5 years after account closure as required by anti-money laundering regulations.
• Transaction Records: Financial transaction history is retained for 7 years to comply with accounting and tax regulations.
• Gaming Activity: Betting and gaming records are retained for dispute resolution purposes and regulatory compliance, typically 3-5 years.
• Closed or Dormant Accounts: If your account is closed or remains inactive for an extended period, we may anonymize or delete personal data not required for legal compliance.

7. Your Privacy Rights

As an api99 user, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you, including account details, transaction history, and gaming activity.
• Correction: Request correction of inaccurate or incomplete personal information. You can update many details directly in your account settings.
• Deletion: Request deletion of your personal information, subject to our legal obligations to retain certain data for regulatory compliance and dispute resolution.
• Objection: Object to processing of your data for marketing purposes or other legitimate interests. You can opt out of marketing at any time.
• Data Portability: Request a machine-readable copy of certain data you provided to api99, such as your betting history.
• Restriction: Request that we restrict processing of your information in certain circumstances, such as while we verify data accuracy.

To exercise any of these rights, contact our customer support team via email at [email protected], live chat, or WhatsApp. We will respond to your request within 30 days. Some requests may require identity verification for security purposes.

8. Cookies and Tracking Technologies

api99 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your login session, analyze site usage, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality including account login, security, and transaction processing. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use our site, helping us identify technical issues and improve user experience.
• Functional Cookies: Remember your preferences such as language selection, display settings, and favorite games.
• Marketing Cookies: Track your activity across sessions to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit platform functionality and prevent you from accessing some features.

9. Third-Party Links

The api99 platform may contain links to third-party websites such as payment processors, game providers, or affiliate partners. This Privacy Policy applies only to api99 services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

api99 strictly prohibits use of our services by individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that a user is underage, we will immediately close the account, void all transactions, and delete associated personal information. Parents or guardians who believe their child has provided information to api99 should contact us immediately at [email protected].

11. International Data Transfers

While api99 primarily serves Indonesian players, your personal information may be transferred to and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These jurisdictions may have different data protection laws than Indonesia. When we transfer data internationally, we implement appropriate safeguards including contractual protections, encryption, and compliance with international data protection frameworks to ensure your information remains secure.

12. Changes to This Privacy Policy

api99 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through email to your registered address and prominent notice on our website. The "Effective Date" at the top of this policy indicates the most recent revision. Your continued use of api99 services after notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or how api99 handles your personal information, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: Contact our official support channel (available in your account)

Our Indonesian-speaking customer support team is available around the clock to address privacy concerns, process data access requests, and assist with account security issues. We aim to respond to all privacy inquiries within 48 hours.